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Samuel Axon
Apple today expanded the Self Service Repair program launched in April to include access to Apple online modeling tools and the iPhone 15 series and M2 Macs.
The online tool, Apple said in today’s announcement, provides “the same ability as Apple Authorized Service Providers and Independent Repair Providers to test devices for proper use of parts and functionality.” , as well as knowing which areas need to be repaired.” The problematic tool is only available in the US and will hit Europe in 2024, according to Apple.
When visiting the tool’s website, you will be prompted to put your device in the test mode before entering the device number. Then you can get a test scan, including things like a mobile resource scan for checking apps and verifying the there are features, tests for audio and “display pixel anomalies,” and tests for cameras and Face ID.
Apple’s Support page said the tests can “help eliminate problems, determine whether a part needs to be replaced, or confirm that a repair has been completed properly.”
The tool requires iOS 17.0 or macOS Sonoma 14.1 and later.
Apple’s Self Service Repair program relies on compatible parts, however, and critics say the tool’s usefulness is limited. The independent reviewer iFixit has expressed its displeasure with Apple’s use of the model since the company’s major launch of its software. iFixit argues that parts of the series limit the use of third parties. In September, iFixit CEO Kyle Wiens call group that installs “a serious threat to our ability to improve what we own,” noting that Apple may try to equip a good customer experience but it costs us the environment and “rights.”
In a statement to Ars Technica today, Wiens expressed deep dismay at Apple’s segmentation:
Apple still has a long way to go to create a better ecosystem, including putting an end to their bloated component systems. This software tool clearly explains the problems that we have identified with the components that are installed, where the verification tool cannot detect the ambient light sensor in a new component that we have installed.
Users of Apple M2-based MacBook Pro and MacBook Air computers, as well as the Mac Mini, Pro, and Studio, are all included in the program, which stands giving customers access to hardware, parts, and manuals that were exclusive to Apple and. authorized repair partner. Customers can also rent tool box repairalthough they are also criticized because of their size and limited payment period.
Since the launch of its repair program, however, Apple has made a change in the repair of people, even if it is defective. With recent additions, Apple’s software now supports 35 products. The company has also become an unexpected supporter of state and national bills to repair. And it simplifies the repair through its Self Service Repair program – to do – by no longer needing installers to call Apple after repairs. Users can confirm the repair and update the firmware in the System Configuration post-repair software tool. Today, Apple also announced bringing the program to 24 new European countries, bringing the total of the program to 33 countries.
Apple still says that its repair program is best reserved for people who have experience with electronics.